AI customer support from your docs for SaaS
Answer customer questions instantly using your own docs. ChatRAG handles repetitive support clearly
Who this is for
ChatRAG is built for teams that need reliable answers, not flashy AI demos.
This is for:
This is NOT for:
The real problem (from real usage)
Customer support doesn't fail because of volume.
It fails because of context.
You answer the same questions repeatedly:
- Setup issues
- Integration confusion
- "Where do I find this?"
- "Does this work with X?"
Each reply requires:
- Re-reading the customer's message
- Remembering what they already tried
- Copy-pasting answers from docs
- Correcting misunderstandings in follow-ups
As context breaks down:
- Conversations drag on
- Customers get confused
- Issues escalate unnecessarily
- Founders lose hours to support instead of building
Why most solutions fail
Most AI support tools optimize for sounding smart, not being correct.
They fail because they:
The result is worse than no automation: confidently wrong answers that create more tickets.
How ChatRAG handles this
ChatRAG is designed as a support system, not a chatbot.
Answers strictly from your content
ChatRAG uses your documentation, PDFs, URLs, or internal knowledge. No hallucinated answers. No guessing.
Maintains conversation context
It tracks what the user already asked, what was answered, and what's still unresolved.
Explains answers clearly (no filler, no roleplay)
Answers are direct and predictable no "AI-sounding" filler.
Handles uncertainty explicitly
If the answer isn't in your content, ChatRAG says so and escalates instead of guessing.
Escalates to humans when needed
Enable the human handoff button in your agent settings. When customers click it, you receive an email notification to take over the conversation. You stay in control handoff is intentional, not a failure mode.
Seamless Human Handoff
ChatRAG doesn't try to replace humans it works with them.
What changes after using ChatRAG
Founders don't "save time magically."
They regain focus.
What actually changes:
Support becomes boring again and that's a good thing.
Common questions
Is this replacing human support?
No. ChatRAG handles repetitive, well-defined questions and escalates the rest.
What if the agent doesn't know the answer?
It explicitly says so and hands off. ChatRAG does not guess.
Do I need coding skills to use ChatRAG?
No. You connect your content and tools. Setup is designed for founders.
Can it connect to my tools?
Yes. ChatRAG integrates with Slack, HubSpot, Discord, and more.
Is this just another AI chatbot?
No. ChatRAG is designed as a support system. It answers strictly from your content, maintains context, and escalates when unsure.
How does human handoff work?
You can enable a 'Talk to Human' button in your agent settings. When a customer clicks it, you receive an email notification with the conversation context, allowing you to take over and provide personalized support.